West Virginia University Policy
Division of Administration and Finance
RECEIVABLES MANAGEMENT – STUDENT RECEIVABLES POLICY
The purpose of this policy is to inform University employees that Revenue and Loan Services will exercise due diligence in the collection of all student fees.
This policy applies to collection of student fees, including those on the regional campuses.
Revenue and Loan Services will exercise due diligence in the collection of all student fees to include timely billing of third party sponsors and notification when accounts are past due.
Revenue and Loan Services will ensure that every attempt is made to collect all student revenue. Due diligence includes:
- monthly billings with special delinquent messages;
- a hold placed against the student’s records once account has become past due;
- follow-up phone calls.
If these collection efforts do not result in payment, the University may take action to administratively withdraw student from school—thereby withdrawing student from classes, canceling his student privileges, hold any future course registrations, and if applicable, evicting him from the University Residence Halls, and/or the student account may be referred to a collection agency.
Procedure development rests with Revenue and Loan Services.
RESPONSIBILITY FOR IMPLEMENTATION
The responsibility for implementation of this policy rests with Revenue and Loan Services. The Controller’s Office, at 293-4002 or P.O. Box 6001, is available to answer questions or provide additional information regarding this policy.
RESPONSIBILITY FOR INTERPRETATION
The responsibility for interpretation of this policy rests with the Controller, West Virginia University.
Effective Date: September 10, 1998
Approved By: Scott C. Kelley, Vice President